Check whether a customer's problem is a known bug

Tells you whether the team already knows about a customer's problem, and adds the new report to the issue that matches.

What you ask

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support

2
  1. Jonas

    @devboxes a customer says the CSV export times out once they have more than 10,000 invoices. do we already know about this?

  2. devboxes APP

    Yes, that's ENG-198. Large exports time out because the whole file is built in memory at once. It's in the billing backlog and needs an owner, and I added this customer as the third report.

    Added the report to ENG-198

What devboxes does

  1. Describe the problem

    • devboxes sums up the problem, with its symptoms, when it happens and the terms to search for.
  2. Search your issue tracker

    • Every term gets searched, and the promising issues are read in full.
  3. Decide whether it matches

    • You get the one issue that matches, or the closest issues and how they differ.
  4. Add the report to the issue

    • When an issue matches, it adds the new report as a comment and tells you the issue's status.

What you get back

CSV export times out for accounts with many invoices

  • Backlog
  • Medium
  • Billing
  • Bug

The export loads every invoice before writing the file and times out above roughly 10,000 invoices.

Reports: three customers, the latest from #support today.

Activity

  1. devboxes added a customer report

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