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  1. Jonas

    @devboxes Müller GmbH and Brandt & Söhne both got their payment reminder twice, on Saturday and again on Monday. can you file it for billing in Linear? please don't fix it yet, Lisa wants to plan it in first

  2. devboxes APP

    Looked at 4 sources
    1. Slack Read this thread
    2. GitHub Found Tuesday's reminder change
    3. GitHub Read the weekend rule in the reminder job
    4. Linear Filed ENG-219 for billing

    Since Tuesday's release, reminders due on a weekend move to Monday, and the job still sends the weekend one too, so those customers get both. I filed ENG-219 for billing with a recommended fix and left the code as it is.

    Linear

    ENG-219 Weekend payment reminders go out twice

    Backlog Billing, Bug

    Filed ENG-219

Weekend payment reminders go out twice

  • Backlog
  • Medium
  • Billing
  • Bug

Reminders due on a Saturday or Sunday go out on that day and again on Monday.

Cause: Tuesday's release moves weekend reminders to Monday, and the weekend send still runs.

Recommended fix: drop the weekend send once a reminder has moved, and add a reminder due on a Saturday to the reminder tests.

Reported by Müller GmbH (INV-2026-311) and Brandt & Söhne.

Activity

  1. devboxes created the issue
  2. devboxes added the Billing label

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Tasks support teams give devboxes

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2

  1. Jonas

    @devboxes customer says the CSV export skips orders placed after midnight. can you find out why and file it for the data team?

  2. devboxes APP

    Filed DATA-57 for the data team. The export cuts the day at midnight UTC, so orders placed after midnight Berlin time land in the next day's file. The issue has the customer's example and a recommended fix.

    Filed DATA-57

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support

2

  1. Jonas

    @devboxes does a cancelled seat get refunded for the rest of the month?

  2. devboxes APP

    Yes, for the days left in the month. The amount shows up as a credit on their next invoice. The billing code and the help center article on seats agree.

Support

Acme

  1. Jonas

    @devboxes the welcome email still links to the old help center. can you swap the link and leave the rest?

  2. devboxes App

    Swapped the link in #54. The rest of the welcome email is unchanged, and checks pass.

    Opened #54

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