operations
@devboxes Write the onboarding checklist for Sam, our new support lead, starting Monday.
Sam's checklist covers the first day, week and month, and the steps name who helps.
devboxes
Onboarding: Sam, support lead
Before Monday: Sophie sets up Sam's accounts for the help desk, Slack and the admin panel.
operations
@devboxes a customer says we charged them twice for October. is that on our side?
Yes. The retry after Tuesday's card timeout went through although the first charge had succeeded. I filed ENG-233 for billing, and you can refund the second charge in the admin panel under Payments.
Filed ENG-233
Operations
Acme
@devboxes can you write the onboarding checklist for Brandt & Söhne from our docs? they start Monday
Posted the checklist: the account and their billing admin before Monday, the customer import and 30 days payment terms on day one, SEPA direct debit in week one.
Checklist posted
operations
@devboxes we moved to Hafenstraße 12 in Hamburg. where do customers still see the old address?
On the invoice and credit note footers, the reminder email signature and the payout statement. Should I update all four?
From your team's docs, issues and code. devboxes names its sources in the answer.
No. It changes something only when you ask for the change, and a person on your team approves it.
On our servers in Germany, or on your own machines if you connect them. Your data stays on our servers in Germany either way.