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@devboxes a customer gets "Mandate reference already in use" when they add their bank account. what does that mean?
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Their bank account already has an active direct debit mandate on another Acme account, usually because the company signed up twice. They can pay from that existing account, or you cancel the old mandate in the admin panel and they add the bank account again.
What devboxes does
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Find where the error comes from
- devboxes lists every place that can produce the error, down to the file and line.
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Work out why it appears
- You see the conditions that cause the error, with the one most likely for this customer pointed out.
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Explain it
- Its reply explains what the error means, what the customer can do and what your team can do.
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