What you ask
Search Acme
operations
2
-
@devboxes Write the onboarding checklist for Sam, our new support lead, starting Monday.
-
Sam's checklist covers the first day, week and month, and the steps name who helps.
What devboxes does
-
Read the role and team
- devboxes notes the role, the start date, the team and every tool you named.
-
Draft the checklist
- Each item gets an owner and a due date.
- The first month ends with goals you can measure.
-
Check owners and access
- Access to every tool you named is set up before the first day.
- You get onboarding.md, published.
What you get back
Onboarding: Sam, support lead
- Before Monday Sophie sets up Sam's accounts for the help desk, Slack and the admin panel.
- Day one Jonas walks Sam through the open tickets.
- Week one Sam joins support calls on days two and three.
- Month one Sam answers half of the inbox, and Jonas reads the replies.
Good for
Startups, agencies and consultancies and firms
