Find out why a customer might not have got an invoice

Reads your product's code to explain why an invoice might not have reached a customer, and what to check.

What you ask

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finance

2
  1. Lisa

    @devboxes Brandt & Söhne say they never got their March invoice. it was created on 1 March. why might that be?

  2. devboxes APP

    Two reasons fit what the code does. Invoices go to the billing address on the contract, so an address changed only in the app settings isn't used. And a bounced invoice email is marked in the send log and isn't sent again. Check their contract address and the send log for 1 March.

What devboxes does

  1. Collect the facts you have

    • devboxes lists the facts you gave it.
  2. Map how an invoice gets sent

    • You get every condition that stops or delays an invoice, with references to the files.
  3. Check the facts against them

    • Each condition is marked as fitting, ruled out or unknown.
  4. Explain the likely reasons

    • Each reason names the fact or code behind it and where you can confirm it.

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