Answer a customer question from your website

Looks up the answer on your website and help pages, then drafts a reply that links to them.

What you ask

Search Acme

support

2
  1. Jonas

    @devboxes A customer asks whether we support single sign-on. Our site is example.com.

  2. devboxes APP

    Your security page says single sign-on comes with the Business plan, so I drafted a reply that says so and links that page. Your help center doesn't explain the setup yet, which would be worth a page.

What devboxes does

  1. Pin down the question

    • devboxes sums up the question in one sentence.
    • Next, it makes sure it knows where your website or help pages are.
  2. Search your pages

    • Only pages on your company's own domain are used.
    • For each page that answers the question, it keeps the address and the exact sentences that answer it.
  3. Draft the answer

    • The draft answers the question in its first sentence, or says that your pages leave it open.
    • Everything the draft says comes from a page it links to.
  4. Check the links

    • Every link in the draft opens and backs up the sentence that cites it.
    • You get the draft answer, along with any gaps or contradictions it found in your pages.

Good for

Startups, online shops and local businesses

Ask devboxes to answer a customer question from your website

Get started for free