What you ask
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@devboxes Here are last month's support emails. What do customers keep asking for?
support-emails.zip Zip -
Out of 62 emails, 14 ask for a mobile app, 9 for exports to their accounting software and 6 for team permissions. The groups are attached with quotes, and the accounting exports come with the strongest wording.
customer-requests.md Markdown (raw)
What devboxes does
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Pull out the requests
- Each request comes with the customer's exact words and, when it's known, who asked.
- Bug reports and support questions go into a separate list.
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Group the requests
- Each request goes into exactly one group.
- Each group shows how many different customers asked.
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Rank the requests
- The groups are ranked by how many different customers asked, then by how strongly they asked.
- Each group in the table has two quotes in the customers' own words.
- You get feature-requests.md, published.
Good for
Startups
