Reply to customer reviews

Drafts a personal reply to every review you paste, starting with the angry ones.

What you ask

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2
  1. Jonas

    @devboxes Reply to these five Google reviews for our bakery.

    google-reviews.txt Plain Text
  2. devboxes APP

    Here are five replies. The two-star review about the cold croissants comes first, with an apology and an invitation to come back for a fresh one. The other four thank people for what they actually liked.

What devboxes does

  1. Sort the reviews

    • devboxes lists each review once, with its rating and what the customer liked or what went wrong.
    • The unhappy reviews come first, so you can deal with them sooner.
  2. Draft the replies

    • Each review gets one draft reply of 40 to 90 words.
    • Each reply mentions something specific from its review, so it reads as personal.
  3. Check the replies

    • No reply includes order numbers, addresses or other personal data.
    • Each reply starts differently.
    • When a review is flagged, it leaves you a note about it.

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Online shops and local businesses

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